John Keppe_
Administrative & Operations Support · Customer Service · Records & Inventory Management
>Professional Profile
Detail-oriented administrative and operations support professional with experience across student services, records management, customer service, inventory, and basic bookkeeping. Known for improving workflows, maintaining accurate and confidential records, and supporting teams with practical digital tools.
>Selected Impact
- Improved transcript turnaround: Reduced processing time at Mountain State University from 3–5 business days to 1 business day.
- Modernized inventory tracking: Initiated and supported a QuickBooks POS inventory system with handheld devices at Daniel Vineyards.
- Digitized academic records: Converted archived microfilm transcripts into the Jenzabar database for faster retrieval.
- Recognized for service: Earned Walmart Associate of the Month in December 2014.
>Experience
Retail Associate · WalmartMacArthur, WV · June 2026–July 2026- Processed incoming freight and stocked fashion merchandise to maintain product availability.
- Organized backroom inventory to improve product accessibility and replenishment.Bank Teller · Pendleton Community BankBeckley, WV · January 2022–August 2022- Assisted customers with deposits, withdrawals, and payments.
- Processed transactions accurately and maintained a balanced cash drawer.
- Followed security, confidentiality, and cash-handling procedures.Produce Associate · Sam’s ClubBeckley, WV · July 2020–September 2021- Stocked and rotated produce to meet freshness and quality standards.
- Maintained a clean, organized, and clearly labeled department.
- Removed damaged or expired items and supported backroom stock control.Fresh Cap 1 Associate · WalmartMacArthur, WV · October 2014–December 2019- Kept sales-floor and backroom areas clean, organized, and properly labeled.
- Helped customers locate products and answered basic questions.
- Recognized as Associate of the Month in December 2014.Student Services Coordinator · Mountain State UniversityBeckley, WV · January 2009–December 2012- Reduced transcript processing turnaround from 3–5 business days to 1 business day by improving administrative workflows.
- Digitized archived microfilm transcripts into Jenzabar for more efficient retrieval.
- Coordinated with departments each semester to enter course, class, and instructor schedules before deadlines.Office and Operations Coordinator · Daniel VineyardsCrab Orchard, WV · November 2006–January 2009- Managed day-to-day office administration, basic bookkeeping, inventory, and customer service.
- Initiated and supported a digital inventory system using QuickBooks POS and handheld devices.
- Provided basic IT support, maintained the company website, created graphic design materials, and managed email marketing.
>Additional Experience
Family Tax Records Assistant · Family HouseholdJanuary 2013–Present- Organize records and prepare tax returns using FreeTaxUSA for two elderly family members.
- Maintain secure cloud storage for sensitive household documents.
>Skills and tools
Operations & administration: Records management, confidential record handling, data entry, database administration, inventory management, freight processing, bookkeeping, time management, attention to detail.Customer service & retail: Customer service, shelf stocking, merchandising, cash handling, produce rotation, inventory organization.Digital tools: Microsoft Word, Microsoft Excel, Google Docs, Notion, Slack, Zapier, GitHub, QuickBooks POS, Salesforce Trailhead, Microsoft Copilot, Perplexity AI, Google Gemini.Digital operations: Website maintenance, email marketing, AI tools, graphic design support.
>Education
Regents Bachelor of Arts, History
Concord University · Athens, WV · May 2014